Refund policy

Refund/Return

We have a no return/refund policy due to the hygienic nature of our products. If your order has not been processed and shipped, you may cancel your order. In this case, please call or email us immediately. However, once your product has been shipped, items are non-refundable and non-returnable. We do not offer refunds once your order has been shipped and we do not accept returns once the package has been sent off. All sales are final.

Incomplete or Incorrect Addresses
It is your responsibility as the customer to provide us with accurate and complete shipping information. If you notice that you have inputted the incorrect shipping address, you can send us an email at Lureaorganics@gmail.com to amend before the order is processed. However, if order was already shipped, we will not be responsible for the wrong address neither shipping charges. Lurea Organics is not responsible for packages delivered incorrectly and lost due to incorrect or incomplete shipping information provided by a customer. In this condition, no refund will be provided if shipping details are incorrect. Customers to avoid such please take the time to ensure information provided are clear and concise before you place your order.

Damage/lost packages or Missing/Incorrect Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. While we make effort to ensure your order arrives in perfect condition, we are not liable for lost or damaged packages caused by the shipping carrier. If your package arrives damaged, please take photos and contact us immediately so we can initiate a claim with the carrier.

Exceptions / non-returnable/refundable items
If you have received the incorrect item in error or an item is missing, please contact us immediately we will be happy to refund the difference for missing item or replace it. We do not do exchanges.

You can always contact us for any return question at LureaOrganics@gmail.com.